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Privacy policy

At Postcrossing, we are committed to protecting your privacy, and have therefore developed this Privacy Policy to explain how your personal information is collected, used, and shared when you visit or make a purchase from https://shop.postcrossing.com (the “Shop”).


PERSONAL INFORMATION WE COLLECT

When you visit the Shop, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Shop, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Shop, and information about how you interact with the Shop. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Shop, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Shop.


Additionally when you make a purchase or attempt to make a purchase through the Shop, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.



HOW DO WE USE YOUR PERSONAL INFORMATION?

When you access or use the Shop, we collect, use, share, and process information about you as described in this Privacy Policy and only when we have a legal basis to do so. The legal basis depend on the services you use and how you use them. These legal basis are:


  • We need the information to provide you the services and perform the contractual obligations in our Terms Of Service;
  • There is a legitimate interest, such as providing, improving and personalizing the services, and/or protect the safety and security of the Shop;
  • You’ve given us your consent to do so for a specific purpose; or;
  • We need to comply with a legal obligation.


In more detail, we use the information we collect to:


We use the Order Information that we collect generally to fulfill any orders placed through the Shop (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Shop (for example, by generating analytics about how our customers browse and interact with the Shop, and to assess the success of our marketing and advertising campaigns).



SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store – you can read more about how Shopify uses your Personal Information here. We also partner with an on-demand order fulfilment company to process the orders as well as produce some of the items we sell.

 

We may also share information with third parties regarding investigations, judicial enquiries and legal or administrative procedures when required to do so by law, or to otherwise protect our rights.




YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.



TRANSFERRING INFORMATION INTERNATIONALLY

Additionally, if you are a European resident note that when we transfer any personal information to a third party service provider in a country which is not a member state of the E.U., we will comply with the applicable legislation, in particular, we will make sure there is an adequate level of protection offered to personal information and we will not transfer personal information to services in jurisdictions that do not provide adequate safety and security guarantees.



DATA RETENTION

When you place an order through the Shop, we will maintain your Order Information for our records unless and until you ask us to delete this information.



LINKS TO OTHER WEBSITES OR SERVICES

The Shop may contain links to third party websites. These third party websites and the way they process collected information are the sole responsibility of their owners, and therefore, Postcrossing is not responsible for their privacy policies and/or practices.


 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop@postcrossing.com or by mail using the details provided below:


Postcrossing Lda
Rua Dom João IV 399, 2, sala 12
4000-302 Porto
PORTUGAL


If we do not satisfactorily deal with a complaint you have, you may also contact the Portuguese Data Protection Authority.